Refund policy
RETURN & REFUND POLICY
Last Updated: June 2026
At Pawivo, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
30-Day Free Return Guarantee
Customers may request a return within 30 days from the date of delivery.
We offer free returns and free refunds worldwide.
To be eligible for a return:
- The item must be returned within 30 days of delivery.
- The item must be unused or gently used.
- The item must be clean and free from excessive wear or damage.
- The item must be returned with original packaging whenever possible.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Products intentionally damaged by customers
- Items modified after delivery
- Products with missing essential components
- Gift cards
- Clearance or final sale items
Return Process
Step 1:
Email support@pawivo.online with:
- Order number
- Full name
- Reason for return
- Photos if applicable
Step 2:
Our support team will review your request within 24-48 business hours.
Step 3:
Once approved, return instructions will be provided.
Refund Process
After receiving and inspecting the returned item:
- Approved refunds will be issued to the original payment method.
- Refund processing may take 5-10 business days.
- Processing times may vary depending on your financial institution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will provide a replacement or a full refund at no additional cost.
Contact Information
Pawivo
(250) 821-1208
1390 Madrona Dr, Nanoose Bay BC V9P 9C9, Canada